Overview
NEXTRA TECHUNIVERSE LIMITED ("NeXTra," "we," "our," or "us") places the highest value on protecting the privacy, dignity, and trust of every individual, institution, or organization that interacts with our products and services. As a diversified digital solutions provider offering Consulting & Solutions, Training & Certification, Mentorship & Coaching, and Digital Infrastructure, we work with a broad range of users - students, corporate entities, professionals, trainees, mentees, and technology adopters. Each interaction requires a level of data sharing, and we take seriously our responsibility to handle that data with integrity, precision, and strict adherence to data-protection legislation.
This Privacy Policy outlines how we collect, use, store, safeguard, share, and retain your personal information across all NeXTra channels - whether you engage with us online, in person, during events, through training, corporate programs, mentorship sessions, or via our digital infrastructure platforms. By accessing our websites, enrolling in our programs, subscribing to updates, or receiving any of our services, you acknowledge and agree to the practices described in this Policy.
About NeXTra
NEXTRA TECHUNIVERSE LIMITED is a registered company operating within the Republic of Kenya and serving individuals and organizations across Africa and beyond. Our mission is to empower people and institutions through well-designed digital solutions, capacity-building initiatives, and strategic transformation programs that respond to the needs of modern economies.
For privacy-related matters, you may reach us through the following:
Email: privacy@gonextra.com
Website: https://gonextra.com
WhatsApp: +254 740 612 191
Phone: +254 740 612 191
Postal Address: Roysambu, Nairobi, Kenya
Scope of This Privacy Policy
NeXTra collects personal data to enable seamless service delivery, maintain accurate user records, tailor solutions to specific needs, safeguard our platforms, and comply with legal and regulatory requirements. The information we collect varies depending on the type of interaction you have with us.
We may gather personal identification details such as your name, date of birth, gender, nationality, and identification document numbers. We also collect contact information including your email address, telephone number, postal address, and in cases involving corporate clients, the details of designated contact persons.
For trainees, professionals, and organizations engaging with NeXTra School or requesting career-oriented programs, we may collect academic history, employment experience, certification records, and skills information to help us design appropriate learning paths or mentorship tracks.
When payments are made, we may process financial details such as bank account numbers, mobile money credentials, billing information, or transaction confirmations. Additionally, as you interact with our websites or platforms, technical data such as your IP address, device identifiers, browsing activity, approximate location, and cookie-related information may be collected automatically.
Where necessary - and only with explicit consent - we may collect sensitive personal data including health information (for accessibility or emergency considerations), biometric data if needed for secure authentication, or next-of-kin details for safety or administrative purposes.
How We Collect Your Data
NeXTra gathers information in three primary ways. First, we collect data directly from you when you complete application forms, register for programs, request our services, engage in mentorship, attend events, participate in surveys, communicate with our support team, or interact with our digital infrastructure solutions. These submissions can occur online or offline, depending on the nature of the service.
Second, some information is generated automatically by your device or browser each time you visit our websites or digital platforms. This includes technical metadata, analytics, usage patterns, and device characteristics that help us understand how users interact with our platforms.
Finally, we occasionally receive information from third-party sources such as partner institutions, corporate clients, referees, payment processors, or publicly accessible profiles. This allows us to verify details, streamline onboarding, or comply with legal and operational requirements.
How and Why We Use Your Data
NeXTra processes your personal data for several interrelated reasons, all of which are anchored in clear legal bases and operational necessity. Much of the information we collect enables us to deliver the services you have requested - such as registering you for training, onboarding you into mentorship programs, designing consulting solutions tailored to your business, or granting you access to our digital infrastructure systems. In these instances, processing is necessary for the performance of a contract or to take steps prior to entering into one..
We also use your information to verify identity, maintain account security, authenticate users, confirm payment validity, and ensure the integrity of our platforms. These steps are important for protecting users from fraud, unauthorized access, and other security risks..
Communication is a core aspect of our service delivery. We use your contact information to notify you about course schedules, program updates, corporate engagements, new features, service improvements, and administrative reminders. If you consent, we may also use your data for marketing and promotional activities, such as newsletters or invitations to events - but you may withdraw your consent at any time..
In addition, we analyze platform data to understand user behavior, refine customer experience, optimize system performance, enhance digital products, and develop new offerings. These activities fall under our legitimate business interests and are essential for improving service quality..
When required by law, such as for tax reporting, regulatory compliance, incident response, or court-ordered disclosures, we process and share personal data strictly within legal boundaries.
Legal Grounds for Processing Data
NeXTra processes your personal data based on clearly defined legal foundations. Some processing is necessary for the execution or preparation of a contract with you. In other cases, we rely on your explicit consent, particularly for marketing communications or the handling of sensitive personal data. We also process data when it is required to comply with statutory obligations or when it serves our legitimate interest - such as ensuring platform security or enhancing user experience - without overriding your rights or freedoms.
How We Share Data
NeXTra does not sell your personal information under any circumstances. However, we may share data with trusted partners when it is necessary to deliver our services or meet legal and operational obligations. Internally, your information may be accessed only by authorized NeXTra personnel who require it to perform their duties, such as training coordinators, mentors, consultants, system administrators, or customer support staff.
Externally, we may share information with service providers handling tasks such as payment processing, customer support, software hosting, cloud storage, data analytics, or specialized consulting services. All such partners are bound by confidentiality obligations and must handle data in accordance with applicable laws.
We may also disclose information if compelled by law, such as through a court order, regulatory directive, or legal investigation. If a situation arises requiring such disclosure, we ensure it is done transparently and responsibly.
International Data Transfers
Some of our services may involve storing or processing personal data in jurisdictions outside Kenya. When international transfers occur, we implement strong safeguards - including contractual clauses and compliance checks - to ensure your data is treated with the same level of protection as required under Kenyan law. We do not transfer personal data to any country or organization that lacks adequate data-protection standards.
Data Security
NeXTra employs a multilayered security approach that incorporates administrative controls, physical safeguards, and technical protections. These include encrypted servers, secure authentication procedures, network monitoring, firewall systems, access control restrictions, routine system audits, and internal confidentiality agreements. We continuously evaluate and enhance our security infrastructure to mitigate risks, prevent unauthorized access, and ensure that user data remains protected at all times.
Data Retention
NeXTra retains personal data only for as long as it is necessary to fulfill the purpose for which it was collected, meet legal obligations, resolve disputes, or maintain accurate business records. The retention period varies depending on the nature of the data and the context of its use. Once the data is no longer required, we securely delete, anonymize, or archive it in compliance with data-protection requirements.
Your Rights as a Data Subject
Under the Data Protection Act (2019) and related laws, you have the right to request access to your personal data, ask for corrections if the data is inaccurate, request deletion in appropriate circumstances, restrict how your data is processed, or object to certain processing activities. You may also withdraw your consent where it is the basis for processing, or request a transfer of your data to another provider.
If you wish to exercise any of these rights, or if you have questions about how your personal data is handled, you may contact us at privacy@gonextra.com. We will respond within legally permissible timelines and ensure that your request is handled with care and transparency.
Cookies and Digital Tracking
NeXTra uses cookies and related tracking technologies to support website functionality, analyze traffic patterns, personalize user experiences, and secure the platform. Cookies may capture information such as device type, browsing actions, and preferences. You can modify your browser settings to restrict or disable cookies, though doing so may affect your ability to fully use certain features.
Data Breach Procedures
In the event of a suspected or actual breach involving personal data, NeXTra will immediately initiate its internal response protocol. This includes assessing the incident, containing any risks, determining the nature of the breach, and identifying the data subjects affected. Where legally required, we will promptly notify both users and relevant regulatory authorities and take appropriate steps to address the root cause of the breach and prevent future occurrences.
Policy Updates
NeXTra may revise this Privacy Policy from time to time to reflect legal requirements, emerging best practices, or changes in our services. Whenever updates occur, the revised version will be published on our website with a new effective date. Your continued use of our services after such updates implies acceptance of the revised terms.
Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you can contact our office at:
Contact Us
Email: privacy@gonextra.com
Website: https://gonextra.com