Terms & Conditions

Introduction

These Terms & Conditions ("Agreement") govern the relationship between NEXTRA TECHUNIVERSE LIMITED ("NeXTra," "we," "our," or "us") and any individual, institution, organization, or corporate entity ("client," "you," or "your") that accesses our website, purchases any service, enrolls in any program, or engages with NeXTra across our four primary service lines: Consulting & Solutions, NeXTra School (Training & Certification), Mentorship & Coaching, and Digital Infrastructure Services.

NeXTra operates as an integrated digital services provider, and our work includes research-driven consulting, intellectual production, instructional delivery, software deployment, and subscription-based support. Because these services involve significant professional expertise, time allocation, resource commitment, and non-recoverable operational costs, all engagements are subject to the terms expressly stated in this Agreement.

By engaging our services, submitting payment to NeXTra, or using our website and digital platforms, you acknowledge that you have read, understood, and consented to the conditions set forth herein. This Agreement supersedes any prior verbal or written communications.

Definitions

To ensure absolute clarity and eliminate interpretive gaps, the following definitions apply throughout this Agreement:

1. Client: Any individual, institution, organization, or corporate entity that purchases, enrolls in, or subscribes to any NeXTra service.
2. Service Fee: The total amount charged for a service excluding deposits, administrative fees, licensing fees, bank charges, penalties, discounts, or third-party costs.
3. Deposit: A non-refundable portion of the total cost paid to secure admission, reserve project time, activate a subscription, or initiate service delivery.
4. Partial Refund: A refund issued for a portion of the Service Fee based on the proportion of service consumed or work completed. Partial refunds at NeXTra range strictly from 20% to 70%, depending on the stage of service.
5. Full Refund: A refund equivalent to 100% of the Service Fee, excluding deposits, administrative charges, or non-recoverable third-party fees.
6. Initiated Work: Any action performed by NeXTra after onboarding, including research, consultation, design drafts, strategic planning, code development, documentation, system setup, training preparation, or allocation of facilitators.
7. Exceptional Circumstances: Situations beyond reasonable human control that may justify special refund consideration. These include documented medical emergencies, bereavement of an immediate family member, natural disasters, government-imposed restrictions, or severe disruptions verified by NeXTra. Preference changes, workload changes, disinterest, scheduling conflicts, or absence without communication do not constitute exceptional circumstances.
8. Service Credit: A non-cash value issued to a client in lieu of a refund. Credits may only be used on NeXTra services and expire six (6) months from the date of issuance.
9. Commencement of Work: NeXTra initiates work only after (a) a signed service agreement or enrollment confirmation is in place, (b) the required deposit or minimum payment percentage (as specified per service line) has been received in full, and (c) the client has provided all necessary information, access, or materials requested. No work obligations arise from exploratory discussions, proposals, or quotations until these conditions are met.
10. Payment Milestone: A predetermined percentage of the total Service Fee due at a specific stage of service delivery. For Consulting & Solutions, the minimum payment milestone to commence work is 50% of the project value. For NeXTra School, full payment or a deposit of at least 25% is required to secure a seat. For Mentorship & Coaching, full payment is required before the first session unless a payment plan is explicitly agreed in writing. For Digital Infrastructure Services, setup and licensing fees must be paid in full before deployment.
11. Client Delay: Any period during which NeXTra is unable to proceed with service delivery due to the client's failure to provide timely feedback, required documentation, approvals, access credentials, or any other dependency. Client delay does not extend payment due dates and may result in additional charges or project rescheduling at NeXTra's discretion.
12. Force Majeure: Events beyond the reasonable control of either party, including but not limited to natural disasters, war, civil unrest, government restrictions, internet outages, power failures, or third-party service provider failures. NeXTra shall not be liable for delays or non-performance caused by Force Majeure.

General Principles Governing This Agreement

NeXTra abides by the following foundational principles:

• Refund eligibility is determined exclusively by the conditions outlined in this Agreement.
• Refunds are based on percentage of service completed and not on the client's subjective assessment.
• NeXTra will not issue refunds due to client-side delays, change of interest, change of personal circumstances, or failure to utilize purchased services.
• Refunds will be processed only to the original payment method, unless legally or technically impossible.
• Administrative, mobile money, card processing, licensing, and third-party fees are non-refundable.

Work Commencement & Payment Conditions

No work shall begin until NeXTra has received the applicable deposit or payment milestone as defined per service line. Verbal or written discussions, proposals, or estimates do not create an obligation for NeXTra to reserve resources, allocate personnel, or begin service delivery. A binding agreement is formed only when the client accepts a formal quotation or enrollment offer and tenders the required deposit.

For Consulting & Solutions: A deposit of 50% of the total project value is required before any research, design, development, or strategic work begins. The remaining 50% is due upon delivery of final deliverables, unless a different milestone schedule is explicitly stated in a signed statement of work.

For NeXTra School (Training & Certification): A seat is confirmed only after payment of a deposit (minimum 25% of program cost) or full tuition. Remaining balances must be settled no later than the first day of the program unless a written payment plan has been approved by NeXTra. Failure to complete payment may result in denial of access to learning materials, certification, or continued attendance.

For Mentorship & Coaching: Full payment is required before the first scheduled session. Payment plans, if offered, must be documented in writing and strictly adhered to; missed payments may result in suspension of sessions.

For Digital Infrastructure Services: Setup, configuration, and licensing fees are due in full before deployment. Ongoing subscription fees are billed in advance and are non-refundable for the period billed.

Refund Terms for Consulting & Solutions

Consulting & Solutions includes business consulting, research, software development, system design, automation tools, brand design, social media management, feasibility studies, UI/UX design, and strategic planning.

1. Deposit

All consulting deposits (typically 50% of project value) are non-refundable.

2. Refund Eligibility Based on Work Completed

NeXTra determines the percentage of work completed by reviewing deliverables, work logs, time consumed, and documentation produced.

3. Client-Driven Cancellations

Refunds will not be issued when cancellation results from delayed feedback, failure to provide required documents, indecision or change of scope, or withdrawal for convenience.

In the case of a change in scope, there will be additional costs incurred from the clients side based on and relative to the magnitude of change.

Refund Terms for NeXTra School (Training & Certification)

1. Refund Before Program Commencement

• Cancellation 7+ days before start – 90% refund
• Cancellation 3-6 days before start – 70% refund
• Cancellation 2-3 days before start – 50% refund

An administrative fee (10% of program cost) applies to all refunds.

Note * All cancellations made less than 2 days before the program commences are subject to no refund.

2. Exceptional Circumstances

In eligible cases, clients may receive a refund, free deferment, or a service credit. Documentary proof is required.

3. Digital Learning Materials

Downloaded, accessed, or viewed materials cannot be refunded.

Refund Terms for Mentorship & Coaching

1. Single Sessions

• Cancellation 48+ hours before – 90% refund
• Cancellation within 48 hours – No refund
• If NeXTra cancels without rescheduling – 100% refund

2. Cancellations made by NeXTra after Program Starts

Refund Terms for Digital Infrastructure Services

1. Non-Refundable Components

• Setup fees
• Configuration fees
• Licensing costs
• Customization
• Integrations
• Administrative charges

2. Subscription Refunds

• Not activated within 48 hours – 80% refund
• Activated and used up to 7 days – 50% refund
• Used beyond 7 days – No refund

3. System Downtime

If NeXTra falls below 85% uptime in a given month, clients may request a prorated refund or service credit.

Refund Terms for Events, Bootcamps & Corporate Programs

• Client Cancellation: 7+ days before – 80% refund; 3-6 days before – 50% refund; Less than 3 days – No refund
• NeXTra-Initiated Cancellation: Clients may choose a full refund, deferment, or service credit

Refund Request Procedure

To request a refund, clients must submit a formal request via finance@gonextra.com. The request must include: full name, contact information, date of payment, payment reference, service purchased, justification for refund, and supporting documents (if applicable). NeXTra will review the request objectively and conduct internal verification where necessary.

Processing Timelines

• Acknowledgment: within two (2) business days
• Evaluation: within seven (5) to fourteen (10) business days
• Refund disbursement: within five (7) to ten (14) business days after approval

Timelines may vary where additional verification is needed.

Right to Decline Refunds

NeXTra may deny refunds where:

• Conditions of this Agreement are not met
• Client provides false statements
• Fraud or abuse of services is suspected
• Contractual terms override refund eligibility

Amendments to This Agreement

NeXTra may revise this Agreement from time to time to align with legal, operational, or industry changes. Updated versions will be published on our website with a revised effective date. Continued use of our services constitutes acceptance of any updated version.